Shipping & Delivery

At TOYSACC, we are committed to providing you with a smooth and efficient shopping experience, ensuring that the apparel you choose for your beloved doll companions arrives safely and promptly.

1. Order Processing Time

  • All orders undergo processing and quality inspection. Typically, your order will be processed and dispatched from our warehouse within 1-3 business days after payment is received.
  • Please note that "business days" do not include weekends or Chinese public holidays.
  • Custom-Made or Pre-Order Items: For items specified as custom-made or pre-order, the processing and dispatch times will be longer. The estimated shipping date will be clearly indicated on the product detail page. Please ensure you review this information carefully before placing your order.

2. Shipping Methods & Estimated Delivery Times

We partner with several reputable and reliable international shipping carriers to ensure your package arrives safely and efficiently worldwide. Once your package has been dispatched, the estimated delivery time will depend on the destination country/region and the chosen shipping service:

  • International Standard Shipping:
    • Estimated Delivery Time: Typically 10-20 business days.
    • This service is cost-effective, but delivery times may be affected by customs clearance speed in the destination country, local postal efficiency, and unforeseen circumstances (such as adverse weather, peak holiday seasons, strikes, etc.).
    • We recommend allowing sufficient waiting time, especially during major holiday periods.
  • International Express Shipping (Optional Expedited Service):
    • Estimated Delivery Time: Typically 7-10 business days.
    • If you wish to receive your order faster, you may select this expedited service (e.g., via DHL, FedEx, UPS, etc.) on the checkout page. Please note that express shipping fees will be higher than standard shipping and will be precisely calculated at checkout based on the package's weight, volume, and destination.

3. Shipping Costs

  • Shipping costs will be automatically calculated and displayed at checkout, based on your order's total weight, destination country/region, and your chosen shipping method.
  • We may occasionally offer free shipping promotions. If such promotions are available, relevant information will be clearly displayed on website banners, cart pages, or checkout pages.

4. Order Tracking

  • Once your order has been dispatched, you will immediately receive an email containing your tracking number.
  • You can use this tracking number to check your package's status and estimated delivery date at any time via the official website of the shipping carrier (e.g., DHL.com, FedEx.com) or our recommended universal parcel tracking platform (e.g., 17track.net).
  • We encourage you to regularly check your tracking information to stay updated on your delivery progress.

5. Delivery Address & Responsibility

  • Address Accuracy: Please ensure that you provide a complete, accurate, and up-to-date shipping address when placing your order, including the correct house number, street name, city, province/state, postal code, and a valid contact phone number.
  • Risks Due to Incorrect Address: TOYSACC shall not be held responsible for delivery delays, undeliverable packages, lost packages, or returned packages resulting from incorrect, incomplete, or invalid shipping addresses provided by the customer.
  • Returned Package Handling: If a package is returned to our warehouse by the shipping carrier due to address issues or prolonged unclaimed status by the recipient, we will contact you via email. Re-shipping the order will require you to bear additional shipping costs. In some cases, if we are unable to reach you or you choose not to pay the re-shipping fee, we may need to issue a partial refund for your order (deducting original shipping costs, return shipping costs, and handling fees).

6. Lost or Damaged Parcels

  • Damaged Parcels: If you receive a package with visible signs of damage, please notify the delivery person before signing and try to take photos as evidence on the spot. Please contact our customer service team immediately within 48 hours of receiving the package via SERVICE@TOYSACC.COM or https://toysacc.com/pages/contact, providing your order number, photos of the damage, and any relevant details. We will assist you with processing a claim or arranging a replacement.
  • Lost Parcels: If your package tracking information has not updated for an extended period, or if it has exceeded the estimated delivery time and you still have not received it, please contact our customer service team within 30 days of the order dispatch date. We will initiate an investigation with the shipping carrier. Once the package is confirmed lost, we will provide you with a refund or a replacement shipment.

Sincerely, TOYSACC